Refund Policy

Our commitment to customer satisfaction and fair refund practices.

Last updated: May 14, 2025

1. Overview

At WorkPull, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines our guidelines for refunds and cancellations.

We understand that circumstances may arise where you need to cancel your subscription or request a refund. This policy is designed to provide clear guidelines on when and how refunds are processed.

2. Free Trial Period

WorkPull offers a 14-day free trial for all new accounts. During this period, you can explore our platform and determine if it meets your needs without any financial commitment.

If you decide to cancel during the free trial period, no charges will be applied to your account. You can cancel at any time through your account settings or by contacting our customer support team.

3. Subscription Refunds

For monthly subscriptions, we offer a 30-day money-back guarantee from the date of your first payment. If you are not satisfied with our services within this period, you can request a full refund.

After the 30-day period, the following refund policies apply:

  • Monthly subscriptions: No prorated refunds are provided for cancellations mid-billing cycle. Your service will continue until the end of the current billing period.

4. How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

Please include the following information in your refund request:

  • Your account email address
  • Date of purchase
  • Reason for the refund request

5. Refund Processing

Once your refund request is approved, we will process it within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Please note that it may take an additional 5-10 business days for the refund to appear on your account statement, depending on your financial institution.

6. Non-Refundable Items

The following items are non-refundable:

  • Custom development or implementation services
  • Data migration services
  • Training sessions that have already been conducted

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

WorkPull
L-43, Block L, South Banasree
Dhaka, 1219, Bangladesh
[email protected]
+8801950953493